They did the work. We kept the notes.

See what changed when the world’s biggest brands acted on what they heard.

A collage of nine images showing diverse people in various settings, including sharing a meal, taking a selfie, working, shaking hands, and socializing.
All
Automotive & Transportation
Banking
Communications & Media
Financial Services
Healthcare & Life Sciences
Insurance
Manufacturing
Restaurants
Retail and Consumer Goods
Technology & Services
Travel & Hospitality
Utility
Manufacturing
Enabling agile improvement and customer-led development
Banking
Building a customer-centric brand from the ground up.
Financial Services
Enabling agile improvement and customer-led development
Manufacturing
Air Liquide captures the B2B customer perspective in-the-moment
Travel & Hospitality
Airbnb pulls back the curtain to talk about innovative guest experiences
A person with short hair and a white sweater pushes a shopping cart while holding a phone in a brightly lit grocery store aisle with shelves of products.
Retail and Consumer Goods
How Albertsons Uses Video Feedback to Drive Excellence
Manufacturing
Using the customer voice to drive best-in-class experiences
Manufacturing
Using world-class integrations to connect Experience Management data
Financial Services
BAC incorporates experience data into multiple service channels
Financial Services
Banorte uses the voice of the customer to continually transform the experience
Retail and Consumer Goods
Benefit makes a point to make-up with its frenemies
Travel & Hospitality
Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.
Communications & Media
Brightstar improves the client claim experience by acting on feedback
Insurance
CAA increases customer satisfaction by improving service efficiencies
Travel & Hospitality
Increased revenue, call center productivity, and agent performance
Restaurants
Church’s Texas Chicken: The Winning Recipe for Driving Loyalty & Business Growth
Communications & Media
Comcast creates customer love to the tune of hundreds of millions
Insurance
A new 1:1 relationship model is shaking up CosmosDirekt
Retail and Consumer Goods
Counter Culture focuses on sustainability with direct-to-consumer online experiences
Communications & Media
Reducing churn by 2.5X at Cox just takes listening to the customer
Retail and Consumer Goods
Transforming feedback into loyalty and revenue