Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Industry Recognition
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Contact Support
exp
Experience '26

Stop waiting. Start leading. Deliver results

Save the date

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latam (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo Request a demo
MEDALLIA FOR CONTACT CENTERS

Unlock your smartest insights.

Emotion. Intent. Unmet needs. Medallia captures the signals behind every customer and agent interaction—and turns them into actionable intelligence that drives better experiences and lasting change.

Request a demo Request a demo

Why Medallia?

Make your contact center a source of truth.

Medallia transforms unstructured conversational data into actionable insights—connecting every team to what’s really happening in customer interactions. With out-of-the-box integrations across CCaaS, CRM, and workforce platforms, Medallia fits seamlessly into the systems you already use.

  • Identify the root causes behind call drivers—and fix issues upstream.
  • Equip agents with full context to resolve issues faster.
  • Deliver real-time coaching and recognition to retain top talent.
  • Detect churn risks early and trigger automated recovery.
  • Scale globally with enterprise-grade security and seamless integrations.

Conversational Intelligence

Surface what matters from every conversation.

Your customers are talking—and now you can hear them all. Medallia analyzes 100% of customer interactions across voice, chat, and messaging platforms, capturing emotion, sentiment, and intent across dozens of languages and dialects.

  • Unify structured and unstructured data in one platform
  • Detect emotion, sentiment, and intent to spot issues early
  • Activate insights to improve journeys, reduce effort, and grow loyalty

 
 
See what your data is saying with Conversational Intelligence.

Intelligent Callback

End hold times—on your customers’ terms.

Mindful Callback by Medallia eliminates hold times by letting customers schedule callbacks—boosting satisfaction while easing pressure on your teams.

  • Enable frictionless handoffs between voice and digital.
  • Resolve issues faster to improve CSAT and FCR.
  • Reduce agent stress while giving customers more control.

 
 
Cut the hold time with Mindful Callback.

Agent Coaching

Motivate and grow every agent.

With agent-first coaching tools and AI-driven insights, Medallia helps frontline teams improve performance and feel supported.

  • Capture feedback after every interaction.
  • Recognize wins with kudos and team leaderboards.
  • Use AI-generated coaching plans so leaders can focus on leading.

 
 
Boost agent performance with Agent Coaching. 



    

    

                    
            


                    


                                                                                                                                                                        
                    

                
        



        
        


                                

                    
                    

                        


    

                
Quality Monitoring

                
Review the moments that make a difference.        

            








    


        

                        

                
    

  • Automatically highlight high-impact moments with AI.
    • 

  • Reduce manual review and speed up performance cycles.
    • 

  • Link QA insights to behavior and business outcomes.
    • 



 

 

Spot coachable moments with Quality Management.