The Future of Retail Consumer Behavior

An analysis of how the pandemic shaped the future of the retail industry.

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Understand the new consumer

Consumer behavior changed drastically over the course of the past year. In this report, we examine: 

Consumer spending trends and surveys from 15 months of daily research

How consumer behavior has changed - and which habits are here to stay

How different retail sectors have been affected, and specific strategies for retaining customer loyalty


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Olivia Watson

Marketing Manager
Sense360 By Medallia


Andrew Custage

Head of Analytics

Sense360 By Medallia